If you have any questions about our first aid training courses then please call us. We try to make ourselves available at all times to answer any queries you may have.

In the meantime, why not look through the most frequently asked questions below, you just might find what you are looking for.

How many first aid people do I need?

Your risk assessment will help you decide how many first aid people are required as there are no hard and fast rules. Your individual workplace and all the unique circumstances will guide you to the number of people required.

The HSE (Health & Safety Executive) provide guidance on the numbers required in a variety of working environments.

It is our opinion at Meaningful Change that you can never have enough people with first aid skills in the workplace. It is worth taking into consideration annual leave, sick leave, holidays and unplanned leave granted for special circumstances

All first aid training certificates are issued to the individual, so at Meaningful Change we would recommend that you train as many staff as you can spare on the day of the training. In our opinion, not only will your premises be a safer place to work, it will help the company future proof it’s requirements over the next three years should any of your first aiders leave or be absent, planned or otherwise, from the company.

Are the courses suitable for everyone?

The simple answer is YES. All courses are suitable for both beginners and those wishing to attend a refresher or just to simply gain more confidence.

Am I guaranteed to pass?

We cannot guarantee you will pass, but with the expert tuition and guidance of our excellent trainers we will provide you with the very best opportunity to pass. We have an outstanding success rate and in the unlikely event that you should not pass, we also offer you the opportunity to try again completely free of charge.

As a company, can we be prosecuted if we don’t have a first aider?

Well YES. According to the HSE website, the HSE may prosecute in cases where there is a significant risk, a disregard for established standards or persistent poor compliance with the law. More information can be found in ‘HSE’s Enforcement Policy Statement’ [134KB].

What course is the right one for me?

The course depends on the activities that are carried out in the workplace.

If you are looking for the fully comprehensive course then the 3 day first aid at work course is the one for you.

The 2 day paediatric course is the fully comprehensive version specializing in the care of children.

The emergency first aid at work is a condensed version of the 3 day course.
Specialty courses to look at anaphylaxis, CPR (cardio pulmonary resuscitation) & AED (automated external defibrillator) and oxygen therapy also exist.

You may also be looking for a first aid refresher course. All the courses have full descriptions in the booking search facilities.

Does the paediatric course meet the new (2014) Ofsted Guidelines?

Yes, as with all of our courses which are certified through FAA (First Aid Awards)our paediatric course offers a comprehensive syllabus to address the actions required to provide emergency care for children.

Minor injuries along with bites and stings have been included in Emergency Paediatric First Aid as an update which has been agreed with the Department for Education and Millie’s Trust.

Can courses be run over the weekend?

Yes absolutely, we have courses scheduled for delivery all over the country to incorporate weekdays and weekends. If by chance you cannot see a course dates or venues that suit you, you can simply Build Your Own or call 0800 001 6086 for us to build a course for you.

Do 3 day courses have to run on consecutive days?

No, courses can be structured to run on convenient days but there is a requirement for the course to be completed within 12 weeks of the initial start date.

How many hours do the courses take?

Course days require a minimum of 6 hours training so to allow for breaks we usually setup for a full day. In the case of a 3 day course that means 6 hours per day over each of the 3 days.

Do I have to take a test or assessment at the end of the course?

Yes, a low stress assessment is required at the end of every course day. The assessment is usually a test paper containing both descriptive and multiple choice questions. Your trainer is also your assessor and will also be assessing you from a practical perspective throughout the course.

You have no need to worry, you will be supported through this process

What happens if I have special needs when taking tests?

Firstly don’t worry. If you have reading, comprehension or e.g. ADHD please inform MCL prior to the course and the course trainer on the day who will facilitate any special needs.

What do I need to take to the course?

You must bring identification with you so that the trainer can check your identity.

We also suggest that you wear comfortable shoes and clothing.

What time does the course start?

Courses generally run from 9am to 5pm

Who are the trainers?

We have approximately 60 trainers who deliver the courses all over the country.

All the trainers are highly specialised in the deliveryof First Aid, Paediatric First Aid, Fire and Food Training.

Can I take my child to the training?

Unfortunately not, as this can cause disruption to the group – it may also mean that you won’t be able to give 100% focus to the training.

How long is my certificate valid for?

First Aid at Work, Emergency First Aid at Work and CPR/AED certificates are valid for 3 years, however we highly recommend annual refresher courses, which are free to attend.

What happens if I lose my certificate?

If you lose or damage your certificate and require a replacement, simply contact MCL either by email support@mcfirstaidtraining.co.uk or call on 0800 001 6086.

Please note there is a small administration charge of £10 to produce and send replacements certificates, alternatively an electronic version can be requested for £5.

If I want to host a course, what are the requirements?

The space must be clean and tidy with enough space for the number of delegates booked, to sit comfortably along with space for the trainer and the training equipment. Usually the trainer needs a space the size of a normal desk for their equipment.

What happens if I book a course but can’t attend?

As per our terms & conditions. Non-attendance of any course for any reason whatsoever is deemed to be a cancellation with no notice and payment is due in full. If you arrive late for a course or are absent from any session we reserve the right to refuse to accept you for training, the full course fee remains payable.